Troubleshooting Technical Issues

Having technical difficulties with the Similarweb platform? Below, we’ll lay out some ways to troubleshoot technical issues you may be experiencing.

If you are experiencing one of the following issues:

  • You’re stuck on a loading screen and see the spinning Similarweb logo continuously

  • You’ve opened a page in the platform and see a blank screen

  • You are on a page within the Similarweb platform and can’t navigate to different page

  • You’ve received an error message on a table or a widget

Try these troubleshooting steps to see if they resolve your issue:

Note

We recommend trying these troubleshooting steps one at a time to see if one of them resolves the issue. If it does, this indicates that the problem you’re experiencing is a local issue.

  1. Access Similarweb from Incognito mode.

    • Chrome: Click here for instructions.

    • Firefox: Click here for instructions.

    • Safari: Click here for instructions.

  2. Try another browser (e.g. if you are using Firefox, try Chrome).

  3. If the issue is only occurring in one browser, make sure that browser is updated to the latest version. You can use this site.

  4. If the issue continues to occur in one browser, clear cache.

    • Chrome: Click here for instructions.

    • Firefox: Click here for instructions.

    • Safari: Click here for instructions.

  5. If the issue occurs in multiple browsers, try to access Similarweb from a different network or a different device.

Next Steps

If you’re still experiencing technical difficulties after completing the steps above, please reach out to our Customer Support team. Make sure to include the following information in your request:

  • A description of the issue you are experiencing, including a screenshot.

  • The steps you took that led up to the issue (e.g. a link to the page you were on before you encountered the issue).

  • The email associated with your Similarweb account.

  • Your current browser and browser version.

  • Which troubleshooting steps you’ve already tried.

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