Having technical difficulties with the Similarweb platform? Below, we’ll lay out some ways to troubleshoot technical issues you may be experiencing.
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You’re stuck on a loading screen and see the spinning Similarweb logo continuously
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You’ve opened a page in the platform and see a blank screen
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You are on a page within the Similarweb platform and can’t navigate to different page
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You’ve received an error message on a table or a widget
Note
We recommend trying these troubleshooting steps one at a time to see if one of them resolves the issue. If it does, this indicates that the problem you’re experiencing is a local issue.
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Access Similarweb from Incognito mode.
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Try another browser (e.g. if you are using Firefox, try Chrome).
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If the issue is only occurring in one browser, make sure that browser is updated to the latest version. You can use this site.
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If the issue continues to occur in one browser, clear cache.
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If the issue occurs in multiple browsers, try to access Similarweb from a different network or a different device.
If you’re still experiencing technical difficulties after completing the steps above, please reach out to our Customer Support team. Make sure to include the following information in your request:
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A description of the issue you are experiencing, including a screenshot.
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The steps you took that led up to the issue (e.g. a link to the page you were on before you encountered the issue).
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The email associated with your Similarweb account.
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Your current browser and browser version.
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Which troubleshooting steps you’ve already tried.
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