Are you having difficulties connecting your Google Analytics account to Similarweb? Below you’ll find some common error messages and troubleshooting tips to help solve them.


Issue: My site is not showing up under Connected Accounts.

This issue arises when the email address for Similarweb and the email address for Google Analytics are different.

To be listed in Connected Accounts, the email addresses must match. In addition, verify that you are connecting the correct email address and have the necessary Google Analytics permissions.


Issue: Failed connection error when trying to connect my Google Analytics.

A failed connection will occur when the URL specified in your Google Analytics view settings doesn't match up exactly with the site you are trying to connect to.

In your Google Analytics, verify the Property Name field and the Default URL field are the same as the domain in Similarweb.


Error: "We were unable to find the selected Google Analytics property associated with the selected website. Please ensure to select only a property that exists on the selected website."

When connecting to Similarweb, the web property you selected to connect is not currently integrated in the domain. To resolve, confirm the GA web property is correctly integrated into the domain and that you are trying to connect the correct property.


Error: "The domain is already associated with a different GA profile. Please try a different domain name."

There is an existing account with a different email address connected to Google Analytics for this domain in Similarweb.

We suggest consulting with colleagues to determine who has access to GA and see if they have connected the account. We also recommend checking that you did not connect the GA property with an alternate email address.

If you are unable to resolve this issue with the provided troubleshooting steps, you can contact Customer Support. Please provide the URL of the site, the UA ID of the Google Analytics property, and the email associated with the account.


Error: "There is no Google Analytics account associated with this user. Please try connecting a different account. "

This error may indicate that the email address used to connect is not an admin on the GA account. Verify that you are trying to connect with the correct email address (perhaps your GA account was associated with a personal email, such as a Gmail account).


Error: There is no data for the selected website. Please try again with a website that has at least 3 months of data.

We were not able to detect any visits or users on GA for this site for the past 3 months. When we are unable to detect visits, we are not able to complete the connection. Please try with another property that has 3 months of data or more.

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