Scheduled Maintenance: Feb 18, 2024

Dear Similarweb customers,

We want to inform you of upcoming system maintenance scheduled for Sunday, Feb 18, 2024, from 1:00am to 2:00am ET (7:00 am to 8:00 am IST). This update is essential for enhancing the stability of our services and ensuring the highest system uptime moving forward.

What's happening?

We are undergoing an infrastructural change to upgrade our user-related databases, which requires a brief downtime of one hour. The downtime will impact the creation and editing of the following custom assets: Competitive Trackers, Dashboards, Segments, Campaigns (Search Trackers), Custom Categories, Keywords Lists, Sales Intelligence lists. Recents and Saved Websites may also be affected.

How will it affect you?

During the upgrade, there will be disruptions when creating, editing or deleting custom assets. Therefore, we recommend refraining from these actions, as the behavior may not be systematic during this period. However, you can still view and use all existing custom assets and recents without interruption.

Why the downtime?

The downtime is necessary for us to upgrade our database and improve system availability while reducing possible downtime in the future. Pausing data changes temporarily allows us to safely transition to the new version while preserving your data.

When is it happening?

Sunday, Feb 18, 2024, from 1 am to 2 am ET / 7 am to 8 am IST . This timeframe was chosen to minimize disruption.

We appreciate your understanding as we work to improve your experience on the Similarweb platform. If you have any questions or concerns, please reach out to our support team.

Thank you for your cooperation.

Best regards,
The Similarweb Product team

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